Security and VOIP

Why and How to Secure It

Internet telecommunications via Voice over IP is a groundbreaking technology that saves companies thousands if not millions of dollars each year in their telecom costs. It is the ideal system for enterprises involved in telemarketing campaigns and Business Operation providers offering marketing services. Unfortunately, a VoIP network is vulnerable to security attacks like your data network. And the thousands of dollars saved by implementing the network is reduced to nothing if security issues are not considered. VoIP compromised security poses as an internal and external threat to sensitive data including financial and client/customer confidential information, causing an effect on the efficiency of the network and quality of calls that concludes in increased dropped calls and poor quality of conversation. You must be as vigilant in your VoIP network security as you are with your data network.

VoIP networking and server infrastructure presents security vulnerabilities that can impact the organization adversely from old hacking tricks to new threats especially designed for VoIP networks. You and your IT department’s capability to connect the network and security data is important in the prevention of attacks on the VoIP execution. Setting up a monitoring and management system that integrates flow-based system behavior analysis and event correlation to resolve security issues are the foundation for tracking down and preventing VoIP network threats.

Segmentation for Efficient VoIP Performance and Security

Separating VoIP networks from the rest of your networks and their activities is the number one advice of VoIP providers. This method has two benefits for VoIP execution. One, it ensures network traffic goes through the right channels including security devices and network paths. Two, setting up a dedicated segment solely for VoIP traffic secures dedicated bandwidth that the network needs to work properly. VoIP is bandwidth sensitive and dedicating bandwidth prevents sudden drops which causes packet loss and delays that results to dropped calls and poor call quality. Separating the VoIP is critical to ensure the quality of Internet telephony. Business applications such as peer-to-peer and databases can affect required band frequencies leading to poor call quality.

Establishing the VoIP Infrastructure as a Distinct Network

Establishing the VoIP network system including software and hardware infrastructure as distinct from other networks enables monitoring and tracking of network flow that helps distinguish the root of VoIP traffic. Defining the network as different or separate from the rest of the existing networks allows:

  • You to sieve and search on VoIP traffic flow and related security logs that can help in solving your network’s technical and security problems.
  • Observe and learn from the behavioral traffic flow of the network to establish the right policies for security issues.
  • Operation and executive level reports to be easily generated on VoIP security and network utilization.

Neutralize the Two Most Frequent Attacks in the VoIP System Through Diligent Network Analysis

Track down and easily counteract DoS attacks on your IP PBX via Network Behavior Analysis. Dedicating a separate and distinct network for VoIP enables you to make network behavior and traffic analysis to easily track down anomalies – Toll Fraud and DoS Attacks. DoS attacks come from assaulting the IP PBX with maximum volume of concurrent voice signaling requests. And when the PBX can’t catch up with the requests it shuts down access, including that of authorized users to the VoIP services. The end result is loss in revenue from lost time, opportunity and productivity. By diligently generating Network Behavior Analysis, these attacks can be detected before they wreak havoc into the system.

Securing your VoIP network by segregating it from other networks and establishing it as a distinct infrastructure offers security solutions that will prevent disruption in productivity and keep the integrity/quality of Internet telephony in check. Securing your VoIP ensures all your data including sensitive financial information and confidential customer details are protected from hackers, and internal or external security threats.

Benefits of Caller ID Mapping

Local push or Caller ID mapping is a telemarketing campaign tool to achieve local presence. Basically, local numbers are assigned to your team and these phone numbers appear when you call a number in your target telemarketing location. Local push is useful for call centers for campaigns and retention. Having a local push solution in your campaign increases the chances of your call being answered by 40%.

Consumer behavior leans toward the familiar and getting a call from a local area number projects a familiarity that consumers tend to trust. When a customer sees a local number instead of a 3-digit number starting with 8 then they are more compelled to answer the call. It has been reported that when telemarketers use a toll number, the chance of it being answered is around 18%, but if the number used is a local number the success rate of it being answered by the target market increases by 30 to 40%. For telemarketers and call centers, this is a big break through to penetrate their target market.

Here is how Local Push works:

  • Once you’ve signed up for a local push program, your program provider will assign you local Caller ID telephone numbers in any area code. These numbers are matched with corresponding display names.
  • Your part is to set up the calling equipment to push the local phone numbers as a telemarketing tool or campaign Caller ID.
  • If call-backs are made into the assigned local numbers, these are forwarded back to you via a toll-free number or through Session Initiation Protocol (SIP).
  • Local Push providers ensure seamless calls to customers, as well as callbacks. Because calls are local and familiar, particularly when the name is displayed in prospective client Caller ID system, call answered rate increases and local presence established.

The utility of Internet telephony has ruled out the use of telephone carriers. One reason is they charge too many fees, in addition to metering calls. Internet telephony and VoIP changed all that and enabled companies to save in their telemarketing efforts and still get the results they want. Using Local Push has enhanced results by assigning local telephone numbers to campaign calls, making customers comfortable in answering calls. Caller ID mapping service providers group all area codes to provide local presence to clients and secure caller ID compliance.

Caller ID Compliance protects call recipients from dubious and fraudulent acts by putting misleading or false information in a Caller ID system with the intention of deceiving and swindling victims. Be Caller ID compliant by ensuring the customer understands who is calling – the name of the person displayed in their phone, the number used in calling can be verified and called back during business hours and more importantly, customers can make a Do Not Call request if they want to. It all boils down to your intention in calling and the way you present the products and services you are offering.

Local push is important in penetrating the target market, to establish your company’s local presence in a specific area. In telemarketing there are 3 stages of success: answered call, delivery of sales pitch, and making the sale. Local push is a tool to make the first stage be a success. And when the call is answered; this leads to the two other stages. Without the first stage; the other two stages are not possible.

Choosing the Right Dialer for Your Business

Telemarketing is alive and kicking. It is still a vital component of every marketing campaign. All you need are the right tools to match your strategy and business. A dialer is an important component of your telemarketing campaign. It is your tool to approach and create an effective and high yielding relationship with customers. Picking the right dialer means choosing one that completes your call center set-up and suits your business. There are two kinds of dialers, manual and auto dialers. Manual dialers let the agent input the phone number to dial. Auto dialers are dialers that are preprogrammed by a software to choose the customer numbers to call and automatically call the customers. They are programmed to choose according to the demographics, time zone and other information you have on hand about your target customers.

Auto dialers are basically software programs that do the task of dialing numbers and leaving phone messages for your agent. As software developments within call center needs progress, auto dialers can carry on other tasks as well. There are 3 types of auto dialers available depending on your telemarketing needs: predictive, progressive, and preview.

  1. Predictive dialers dial customers’ phone numbers in a set at a time and connect the operator/agent to answered calls. They utilize an algorithm to hasten or slow down the dialing rate to suit the operator’s talk time and lessen drop rates. They are effective in reaching more prospects in the least possible time. Predictive dialers are ideal for campaigns, telemarketing and political.
  2. Progressive dialers dial prospects’ numbers one at a time, connect the answered call to the agent, and wait for the agent to finish the call before dialing a new one. Progressive dialers take their cue from the agent’s call duration. This allows for a more personal approach to telemarketing and fruitful connection between operators and prospective customers.
  3. Preview dialers allow agents to preview customer information/details and product data before dialing. They enhance cold calls by making sure agents are prepared before conversing with prospects or previous customers. Preview dialers are ideal for small-telemarketing call centers.

Now that you are aware of your 3 options for auto dialers, here are some tips for picking the right dialer that will suit your operation, size, and campaign strategy:

  • Decide on the features you want in an auto dialer. List the attributes you need to help you and your team become efficient – features that enhance your services as agents make their calls, such as list and campaign management, speech recognition or text to speech. These attributes may help your team to be effective, stable, and help the business grow.
  • In choosing a dialer, size matters. Choose a dialer that’s comparable to the size of your business. If you are a largescale enterprise with a huge customer base, an auto dialer, such as a predictive dialer that reaches more customers in less time, may suit you. And if you are a small to medium scale company with a small customer base and small telemarketing team you might have the objective of giving a more person-oriented service meaning preview or progressive dialers might suit you more.
  • Choose a dialer that’s compatible with your current operating system. This is sometimes overlooked by the fact that dialers come with different kinds of bells and whistles that will get you excited. But the reality is you have to combine dialer systems with your current operating system to sync with your customer base data, product details and records pertinent to your telemarketing efforts. If these aren’t compatible, it may cost you more in time and money to get it right. There should be a streamline of data flowing from your operating system to the dialers to make each call effective.
  • Find a dialer that’s easy to operate and learn. The point of getting a dialer is to save on time and enhance the calls of your agents to increase sales. If it’s too complicated and takes time to fully discern and operate efficiently then it ruins its number one purpose.

Remember, dialers are tools to save on time. Help your agents become more efficient and productive to increase sales. Choose a dialer that suits your enterprise in all aspects of your telemarketing campaign and your over-all business strategy.

What Is a PBX Phone System

What Is a PBX Phone System

What is a PBX and what can it do for your business?

Do you want to expand your business to new horizons? Do you want to increase productivity and be more efficient in your business? Would you like to increase coordination amongst your employees and increase your output? Well, if any of your questions fits the ones above, then you are in safe hands. This post has been specifically written to help you grow your business. So before we begin, let me ask if you have heard about PBX? PBX simply put stands for Private Branch Exchange. Wondering what it means? No worries. We’re here to answer your questions about PBX.

A PBX is a system that allows your business to manage incoming and outgoing calls and also allows communication within your organization. A PBX is made up of both the hardware and software and connects all communication devices in your business organization such as telephones, hubs, switches, routers and telephone sets.

Thanks to the ever-developing technology, we now have PBX systems that have many features to make communications easier and more powerful within your organization hence boosting productivity.

The size of a PBX set up varies. It will depend on the size of your business organization. PBX sets range from expensive and complex communication systems to basic plans that are hosted in the cloud for a small reasonable fee.

What does a PBX Do?

So now that we know what a PBX is, it would be nice to know what it does. The function of a PBX can be very complex but basically, knowing what it does is enough to help you employ this technology in your business. Listed below are the functions of a PBX.

  • Allows free communication within your organization.
  • Employs the use of more than one telephone line in an organization and manages outgoing and incoming calls.
  • It splits one single phone line into several lines which are identifiable through three or four-digit numbers known as extensions and also switches call to the appropriate internal line. This saves a business from having to pay for several lines and allows all departments of an organization to be reached through one single line.
  • It empowers all communications with VoIP (voice over IP) which cuts down on costs.
  • Ensures a good interface with customers through features like voicemail, call recording, IVR, etc.
  • Automates responses to calling customers with interactive voice response and directs customers to the most appropriate line through voice menus.

The Hosted PBX.

A hosted PBX commonly known as a virtual PBX, is a service that takes all the PBX hardware and puts it in the ‘cloud’. Simply put, Hosted PBX is a VoIP based PBX that is maintained by a hosting company and allows businesses to access all the PBX features via the internet. As a customer, this will greatly reduce the hassle that comes along with maintaining and running a PBX system in your business. You will not have to pay for maintenance costs, go through the long processes of upgrading software and service breakdowns that could take weeks to fix. All of this will be taken care of by the hosting company. All you will have to do is pay a monthly fee and access all the features of a PBX via the internet.

Using a hosted PBX system will cut upfront capital expenditures making it the best fit for small and medium-sized businesses. Most hosting companies will require customers to buy only the IP phones. These hosting companies also provide browser-based administrative portals that give account owners full control over how the service is used in the office.

It Support Tickets – The Technician’s Responsibilities

The Technician’s Responsibilities

There are support tickets that most people refrain from touching simply because they are too difficult. Oftentimes, stray tickets are bounced from one department to the other and easily get in the way where proper resolution times are concerned. This results in ticket handlers getting swamped with increasing support ticket numbers. This makes clients angry because their cases are not resolved.

The only way to avoid this is to get organized. The following points will help enable you to approach every support ticket in an efficient manner, speeding up your resolution times and responses. They include:

Responding to every support ticket quickly

Your first response should be kept under 30 minutes. This response should be in regards to whether you have an immediate solution or not. This assures the customer that you are taking steps to address their problems. Clients are usually faced with a wide array of problems, from a credit card that has been incorrectly billed to an order mistake. This is usually an inconvenience for them and the more time that goes by without your response, the more frustrated they become. Letting clients know that you are working on their tickets, gives them a sense of relief and resolution.

You should not bounce support tickets between departments

Bouncing support tickets from one department to the other prevents tickets from being resolved quickly. Working as a team is the only way to ensure that a resolution is found quickly. The support staff should ensure that they fine-tune their strategy to ensure that the technical department requires more data for the purposes of solving a case and they get to assign tickets only once.

Pay attention to ticket statuses

Tickets that have been badly assigned often get lost and customers do not get their answers. It is important to choose the right status where support tickets are concerned since this is crucial to getting successful ticket resolutions. An example of this is when you are sending an order to a customer. If you use the wrong address, the package will not reach the intended customer. Support ticket statuses should be as follows:

Open. These need answering and should be done as soon as possible. If you reply to the customer by letting them know that their case is in the process of being handled, the status should be left as Open.

Solved. If you reply with a solution that closes the case, then the support ticket should be marked as Solved.

Pending. Tickets that are labelled Pending are those that require more information and may require you to wait for a reply. In the event that a customer does not reply for an extended period of time, it is a good idea to send them a reminder to be sure they got it.

Making your responses simple

Responses should be easy to understand since this will ensure that the case gets resolved more quickly. It is important to clearly outline what the customer should do next when replying to them.

Handling old cases first

It is important to always handle old cases first since these customers have waited longest. It does not matter if you are capable of handling new tickets in under an hour. It is important to respect the person who created the ticket weeks ago and is waiting for a response. This is great customer care.

Taking over the business world

IT Support for Businesses

As technology continues to expand and evolve, it is quickly taking over the business world. From data entry and communication, to carrying out transactions and placing adverts; all can be done with a computer. Therefore, it is extremely important that your business have a good strategy for IT support. Below are some of the reasons your business needs IT support.

Save Money and Increase ROI

With IT support, you eliminate worry related to constant costly repairs and shady software investments.
It is an investment equal to choosing financial security while maximizing your ROI.

Diagnose and Fix Problems

System crashes commonly occur when there is too much data stored in it. For a business that has become dependent on their IT system, failures like this can be absolutely crippling. IT support companies help in diagnosing and fixing these problems quickly with little disruption in activities and minimal losses.

Update Old Systems

Technology is a dynamic and constantly changing field and it can be time consuming to keep up with the latest changes and updates. Having an IT support team ensures that your systems and equipment are kept up to date for better performance.

Keep Data Secure

IT support plays an important role in solving the challenge of information security for businesses. IT support can ensure that your sensitive data and information are kept safe from unauthorized personnel and protected against malicious intentions or damage by malware.

Customer Satisfaction

Your customers deserve quality service. With an IT support team, measures will be put in place to ensure that your clients receive the service they need and expect. These services may include working wireless internet connections, seamless use of software, or easy-to-manage phone lines.

IT support equips your business with the potential to increase its ratings through customer service, as well as build its reputation. This could even lead to an expansion in customer base and annual profits.

Get Customized Service

Different businesses have different technological needs. A professional IT support team will help to identify your technological needs and provide you with solutions tailored to your business.

So how do you know when your business needs professional IT support?

  • You are experiencing failure while trying to upgrade important software on your system.
  • You are constantly having problems with your company’s computer, router or printer.
  • Your computer keeps shutting down with a virus resulting in loss of data or files.
  • You are spending a lot of money on hardware.

No Back Up for Your Data

What will happen if you lose all your contacts, files, contracts, research work, reports or photos? How hard will your business suffer if such a disruption occurs? Put a price tag on that, and you will conclude that good IT support is worth every penny.

Businesses that are Still Using Microsoft XP

What is wrong with Microsoft XP? It is an outdated PC operating system that is no longer supported by Microsoft. If you are still using Windows XP for your business, you may need more than just an upgrade to the latest Microsoft operating system. It is best to call in professional IT support to help determine the version of PC operating system that suits your business.

Bottom Line

As a business owner, IT support should be a priority. In the long run, IT support helps businesses save money, maximize efficiency and increase ROI.

Submit a great IT ticket

IT Support

How to submit a great IT ticket – The Customer’s Responsibility

You may have encountered or have heard about submitting an IT ticket when you need something fixed on your computer. But do you really know how to submit an IT ticket properly in order for the IT personnel to address your concern accordingly? Below are some of the key points that you should consider when submitting an IT ticket:

Prior to submitting a ticket, take note of the following:

  • Ask your colleagues if the issue you are experiencing is unique to you or if they are experiencing similar problems. Maybe someone else has resolved the same issue.
  • Do some research online. Look around for articles or forums on how to solve the issue you are experiencing.
  • Try to close and re-open the application that is having the issue.
  • Try to reboot the device you are using for work.

If none of the above items resolve the issue, it is now time to submit an IT ticket. Here are some of the items that make up an effective IT ticket:

  • Ensure your concern is properly categorized. In most cases, it can be helpful to take on the perspective of a helpdesk agent when submitting an IT ticket. One good way to do this is to categorize the issue correctly, in order for the helpdesk to act appropriately. Some of the categories are as follows:
    • General Support
    • Hardware Requests
    • Office Requests
    • Salesforce Requests
    • SWAG Requests
  • Flag your requests by way of prioritization. We all want our own IT issues resolved as soon as possible, but the helpdesk is only one area catering to an entire organization. Some cases will be prioritized above others. In such cases, it is effective to brand your requests in line with the impact that it will have if not resolved quickly. Some examples of priority classes are as follows:
    • Low – has low impact on work, acceptable to be resolved within a week or so.
    • Normal – can have minimal impact on work; should be addressed within two days.
    • High – has a significant impact on work, which could mean you or one of your colleagues, cannot work if the issue is not resolved. This should be addressed within hours.
    • Urgent – affects more than one individual or team’s work; should be addressed as soon as possible.
  • Place a proper subject line in accordance with your concern. The subject line is important information and is used to categorize the type of concern you need addressed. It is essential to have the subject line as detailed and as relevant as possible in order for the helpdesk to help you accordingly. For example, if you put “need password reset” on the subject line for your IT ticket, the helpdesk will automatically get confused on which application or server you need the password to be reset. A good practice is to include the application, device or server name when submitting an IT ticket.

An IT ticket can have varying severity and relevance. It is a good to be concise, detailed and as informative as possible. After all, a helpdesk ticket is not a judge, but rather a helper, there to address your concerns.

The Cloud and Your Business

Cloud Servers

The Cloud and How it Affects Your Business

The cloud is a widespread name among many people and businesses, but very few have a precise definition of what it is. What is the cloud? What is cloud computing? When do you interact with cloud computing? What are the benefits of using the cloud in your business? These are some of the questions you need to ask yourself to fully utilize the cloud in your business.

Did you ever know that when you are using social media to interact online or any online data storage, that you are using the cloud? Well, you may not realize it, but the cloud is used in almost every online activity you carry out.

This blog will enlighten you on what the cloud is and what it can do for your business as an entrepreneur or a large corporate organization. It is one of the best tech evolutions that will lighten the work involved in your business once you realize its potential.

What is the cloud?

For you to have a clear understanding of what the cloud is, you should first know that it’s not a tangible thing! Rather, it’s a network of servers with each server having its own unique function. Some servers use processing power to run applications while other servers perform specific actions to deliver services. A good example is Adobe, which moved all its services to the cloud. People interested in Adobe Creative services no longer need to download the software. All they need is an internet connection and login details to access Adobe services from the cloud. Just as defined earlier, other servers in the Adobe network are responsible for storing your creative work in the Adobe realm.

A good example of cloud usage is when you take a photo with your smartphone. The photo is stored on your smartphone. However, when you upload this photo to Facebook or Instagram, you are uploading it to the cloud.

So, now you should be able to define what the cloud is. Some servers provide online services like Adobe does while others offer storage without using your device’s storage like Instagram.

What will you get by utilizing the cloud in your business?

Now that we know what the cloud is and what it does let’s look into the benefits that one can get by working in the cloud. Moving to the cloud as a business will save you a lot financially. With the cloud, you don’t have to buy expensive hardware and software nor employ an expensive IT staff to run your business; all you need is to pay a small monthly fee to access all the IT services you need for your business. This model enables enterprises to scale up or down as they require.

Working in the cloud as a business is efficient and cost-effective. If you need more resources as you expand your business, you can quickly and easily scale up in the cloud. Same goes for when you need to downscale your resources.

Listed below are some of the benefits you will get with cloud computing.

  • Business continuity – Power failures or other crises like natural disasters will not affect your data since it’s stored in the cloud.
  • Collaboration efficiency – Collaborating in a cloud environment gives your business the ability to communicate and share more efficiently with other businesses and customers.
  • Flexibility of work practices – It ensures that you or your employees can access your data from any location.
  • Access to automatic updates – Your business will always be equipped with the latest technology thus ensuring your business efficiency is always at its optimum.

The cloud is here and it’s revolutionizing how we work and conduct businesses. It’s the perfect time for you to jump in.

Security of the Cloud

Cloud Security

Cloud Computing Security
Security is critical for cloud computing. It ensures that your data is privately secured. So, what does cloud computing security mean? Cloud computing security is a set of procedures, standards and processes curated to provide information security assurance in a cloud computing environment. It also addresses both logical and physical security matters across all the different service models of the platform, infrastructure, and software. Cloud computing security also discusses how these services are delivered, i.e., public, private or with a hybrid delivery model.

Cloud security contains a wide range of security measures that run from the end-user to the cloud provider. The end user is primarily concerned with the provider’s security policy, how and where their data is stored and who has access to their data. On the other hand, a cloud provider has the big task of ensuring the safety and privacy of their client’s data. Cloud computing security issues range from the physical security of the entire infrastructure and access control mechanism of his/her cloud assets all the way to execution and maintenance of the security policy. Cloud security is crucial because most businesses are afraid their competitors will get their hands on their data. This blog attempts to enlighten you on how safe your data is with the right cloud computing company.

Measures taken by the best cloud computing platforms to protect your data.
A good cloud security system is most efficient if the right measures are put into use. A good cloud computing company will ensure that it covers all issues that may arise with security management. It ensures that there are controls put in place to protect any weaknesses in the system to ensure that there will be no affects in case of an attack. A good company will employ one or more of these four categories of security measures:

  • Deterrent controls – These are a set of commands applied to reduce attacks on a cloud system. They simply warn hackers that they will face the consequences if they proceed.
  • Preventive controls – These controls strengthen the security systems against any potential hackers by reducing, if not eliminating, any vulnerabilities that may occur against the system. It makes it much less likely that unauthorized users could log into the system.
  • Detective controls – These are controls that are intended to detect and immediately react to any threats that may occur. In case of an attack, detective controls will signal the preventive controls or the corrective controls notifying them that the system is under attack in order for them to take action against the threat.
  • Corrective controls – These types of controls reduce the effect of an attack by limiting the damage. They usually come into effect during or after an incident of attack. They are responsible for restoring system backups to reconstruct an infected system.

Cloud computing companies that employ these control measures are hard to attack and provide premium services so that you can rest assured that your data is safe. Different firms have different policies for their customers. Listed below are security and privacy rights that you should consider when signing up for a cloud company:

  • Identity management -They should have identity management systems that control access to your data.
  • Physical security – It should have an excellent protection system to guard the firm against any physical threats.
  • Privacy – Providers should ensure that critical data such as credit card numbers are highly encrypted.
  • Strict personnel security -They should have stringent and robust screening tests and measures to ensure that the personnel can’t expose the customers’ data.
  • Confidentiality – It should provide a confidentiality document that forbids the firm from sharing customers’ data.

What is the Cloud?

Almost every person around the world uses the internet. The internet has affected our societies globally and made it easy for humanity to interact and conduct business. However, very few people are familiar with the terms used in the technology behind the internet. Some people may shy away from asking because the meaning of some of these names seems evident while others couldn’t care less knowing what these terms mean – the non-tech people. In this digital era that we live in, it’s advisable to familiarize yourself with current world trends because you never know how it could impact you.

Most technology companies are not clearly explaining these terms to their customers. This article will cover the most commonly used words out there that are associated with the internet but that puzzle many people.

The Cloud.
What comes to your mind when tech companies like Google, Amazon, and Apple say that they store your data in the cloud or that you can work in the cloud? Most of us think that it’s the fuzzy clouds above us. Luckily, cloud computing has nothing to do with the clouds in the sky. Your data is not stored in the clouds. It is stored somewhere on the ground by huge warehouses located all over the world that house hub computers that store your data. Servers wirelessly interconnect these computers. Now that we have defined what “the cloud” is let’s look into the meat of cloud computing.

How was cloud computing invented?
Cloud computing has only entered the computing world in the last ten years or so, but the idea behind its creation has been around for decades. Simply said, cloud computing is a process of sharing resources to improve performance. It means using a network of computers to store and process information, instead of using one computer.

Back in the days of the early computers, computer mainframes the size of an average room, were used by individuals to log on to a Dumb terminal to use the mainframe’s computing power. These terminals were useless without the mainframe. They did not have any processing power. This analogy of sharing processing power is comparable to how cloud computing works on the internet. Cloud computing has diversified into having a global infrastructure of data centers to provide tremendous processing power instead of relying on one mainframe.

The first revolution in cloud computing was brought forth by Steve Jobs, one of the core founders of the Apple Electronics in the year 1996. One could store their files in the cloud and access them from any device. The technology proved that you could upload a file, access it from another machine, make changes to the data, and upload it back and still be able to access it from any device.

As you can see, the idea of cloud computing revolves around one feature: storage.

The future of cloud computing
About ten years ago, computer manufacturers got persistent in making robust computers with high-speed internet connections. As time went by smart phones with the same features were introduced and today we have smart phones with high processing power comparable to a laptop. These high internet speeds have brought about devices’ presence online. Engineers are currently working on devices that don’t need hard drives for storage, and all one needs is to connect online to access their files and run their software. This means that we won’t need to worry much about the hardware specifications of a computer since the network and cloud computing will do all the work.